Cancellation Policy

Cancellation Policy2024-01-17T12:41:53-03:30

Our memberships are not locked in and can be canceled at any time. There is no cancellation fee, and there are no questions asked. To cancel, we require notification of the cancellation in writing a minimum of 5 days before your payment date. We do not accept verbal cancellation requests. Pre-authorized payments for the following period will be canceled. We do not offer partial month refunds. Access to the facility will be available until the last day of your payment period.

To cancel your membership you have three options:

  • 1

    Cancel your membership in person by stopping at the Membership Services desk and signing the back of your Membership Registration form.

  • 2

    Send an email with your full name stating you wish to cancel your membership to our Membership Services team at servicedesk@ev.ymca.ca

  • 3

    Complete the online form below.

If you are cancelling because of financial hardship, we may be able to financially assist you to remain a member of the YMCA.

Membership Cancellation Frequently Asked Questions

Do I need to return my access card when I cancel?2023-12-13T07:41:26-03:30

There is no need to return your access card upon cancellation, as it will no longer work when you scan it for facility access. In the event you sign up for a membership in the future, the card can be reactivated to work again.

What if I have an outstanding balance on my account when I cancel?2023-12-13T07:40:05-03:30

We will still allow you to cancel your membership even if there is a balance owing. However neither you, or anyone listed on your account will be able to sign up for a membership again until that balance is paid in full.

Can I get a refund for time I won’t be able to use the facility?2023-11-28T14:14:19-03:30

We do not offer partial refunds. Our fees are based on enrollment, not usage – this means that you pay for your bi-weekly period and the amount you use that is entirely up to you. If you are not able to make use of your membership, we do not offer refunds for non-usage.

What if I’m in the middle of my payment period when I cancel?2023-12-13T07:39:47-03:30

Access to the facility will be available until the last day of your payment period.

What if my request to cancel is less than 5 days before my next payment?2023-12-13T07:39:19-03:30

Any requests made past the 5 day cut off may result in the cancellation request not taking effect until after the following payment has been processed.

Do I have to pay the joining fee again if I cancel my membership?2023-12-13T07:47:03-03:30

The $25 joining fee will be applicable on any membership that lapses 6 months or longer.

Is there a fee to cancel your membership?2023-12-13T07:44:24-03:30

No, our memberships are completely hassle free! This means you are not locked in for any set amount of time, and when you wish to cancel your membership there are no questions asked and no fees required.

What is the cancellation policy?2023-12-13T07:44:06-03:30

Our memberships are not locked in and can be cancelled at any time. There is no cancellation fee, and there are no questions asked. To cancel, we require notification of the cancellation in writing a minimum of 5 days before your payment date. We do not accept verbal cancellation requests. Pre-authorized payments for the following period will be cancelled. We do not offer partial month refunds. Access to the facility will be available until the last day of your payment period.

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