Membership FAQs

Membership FAQs2023-12-13T07:37:15-03:30
Will my membership card work at other YMCA’s?2023-10-03T11:25:54-02:30

While all YMCA’s are connected to each other, our systems are all separate. For this reason you will not be able to scan your card. You will be required to show your access card and/or government issued photo ID. The YMCA you are visiting will contact us to verify your membership.

What is your policy for visitors from other YMCA’s?2023-12-13T07:38:03-03:30

Any member visiting from another YMCA will have their membership honored at our facility for one month. Anyone visiting for more than a week will receive an access card; less than a week will be required to show photo ID each visit. Membership at the home association must be in good standing.

After one month, the situation will be re-assessed. If the visitor permanently relocates to the area, they will be required to cancel their membership at the previous YMCA and join through the YMCA of Exploits Valley

What is the refund policy?2023-10-03T11:23:37-02:30

All payments are non-refundable, and we do not offer refunds or credit for non-facility usage.  The YMCA reserves the right to suspend or terminate membership privileges, without refund, for inappropriate behavior or failure to comply with the terms of your membership agreement.

What is the NSF (non-sufficient funds) policy?2023-10-03T11:23:12-02:30

The YMCA is not responsible for bank fees incurred due to non-sufficient funds. A returned payment will result in immediate membership cancellation, and if you are paying through your bank account, NSF’s will also result in a $10 administration fee on your YMCA account.

What is the cancellation policy?2023-12-13T07:44:06-03:30

Our memberships are not locked in and can be cancelled at any time. There is no cancellation fee, and there are no questions asked. To cancel, we require notification of the cancellation in writing a minimum of 5 days before your payment date. We do not accept verbal cancellation requests. Pre-authorized payments for the following period will be cancelled. We do not offer partial month refunds. Access to the facility will be available until the last day of your payment period.

What is a joiner fee?2023-10-03T11:22:51-02:30

There is a one time fee of $25.00 for all new members 19 and older. These funds are used for new equipment purchases and facility upgrades.  (Only one fee is charged per buddy/family, and no fee for students or seniors)

What if my request to cancel is less than 5 days before my next payment?2023-12-13T07:39:19-03:30

Any requests made past the 5 day cut off may result in the cancellation request not taking effect until after the following payment has been processed.

What if I’m in the middle of my payment period when I cancel?2023-12-13T07:39:47-03:30

Access to the facility will be available until the last day of your payment period.

What if I have an outstanding balance on my account when I cancel?2023-12-13T07:40:05-03:30

We will still allow you to cancel your membership even if there is a balance owing. However neither you, or anyone listed on your account will be able to sign up for a membership again until that balance is paid in full.

What happens if I lose my YMCA card?2023-10-03T11:26:23-02:30

Membership card replacements are available for a $5 fee.

Is there a fee to cancel your membership?2023-12-13T07:44:24-03:30

No, our memberships are completely hassle free! This means you are not locked in for any set amount of time, and when you wish to cancel your membership there are no questions asked and no fees required.

If I receive YMCA Financial Assistance what is expected of me?2024-01-05T16:46:50-03:30

All information you provide will be kept confidential. We also ask that you keep all information and fees discussed confidential as well. A YMCA membership also requires the commitment of completing bi-weekly payments on time. You are held responsible for the use of your membership. If your financial circumstances change or you no longer require assistance, please notify us. This enables us to help other individuals and families.

How old do I have to be to set up a membership?2023-10-03T11:22:25-02:30

Memberships require the signature of an individual 19 years or older. If a parent or guardian is unable to sign, they are able to activate the membership online on their behalf.

How many people can be on a family membership?2023-10-03T11:28:03-02:30

Our current family membership structure includes 2 adults living the same household, and all children under 19 years of age living in the same household. Students up to 23 years of age can also be included (student ID is required).

How long does the application process take?2023-12-12T16:28:08-03:30

We will do our best to review your application within 5 business days. Occasionally we may require additional time to properly assess your application.

How is the Financial Assistance program funded?2023-12-12T16:28:32-03:30

The YMCA Financial Assistance is funded by a combination of sources, including the YMCA Healthy Communities Fund. This way, money raised during our local campaign stays in the community.

How does the YMCA determine how much I pay?2023-12-13T07:29:57-03:30

Everyone must pay some portion of the membership fee, and that amount will vary person to person. We calculate your fee based on a review of your household income and the size of your household.

How do I renew my application?2023-12-12T16:28:28-03:30

Financial assistance is provided on an annual basis, unless you self-identify with YMCA staff that your financial situation has changed. To renew, we ask that you visit us 2 weeks prior to your expiry date with updated financial information to be re-assessed.

Do I need to return my access card when I cancel?2023-12-13T07:41:26-03:30

There is no need to return your access card upon cancellation, as it will no longer work when you scan it for facility access. In the event you sign up for a membership in the future, the card can be reactivated to work again.

Do I have to pay the joining fee again if I cancel my membership?2023-12-13T07:47:03-03:30

The $25 joining fee will be applicable on any membership that lapses 6 months or longer.

Can the YMCA deny my application for Financial Assistance?2023-12-12T16:28:16-03:30

Your request could be denied if your financial information does not identify an inability to pay for the fees.

Can I pay cash for my membership?2023-10-03T11:22:03-02:30

All memberships must be set up on pre-authorized payments through either credit card (Visa, MasterCard, American Express) or personal bank account. While the first bi-weekly payment and joining fee (if applicable) are due upon registration and can be paid with cash, all future re-occurring payments must be set up on pre-authorized payments.

Can I get a refund for time I won’t be able to use the facility?2023-11-28T14:14:19-03:30

We do not offer partial refunds. Our fees are based on enrollment, not usage – this means that you pay for your bi-weekly period and the amount you use that is entirely up to you. If you are not able to make use of your membership, we do not offer refunds for non-usage.

Still have Questions?

Feel free to contact us or visit the Welcome Desk to chat with one of our team members.

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